I am hoping some of you have run onto this problem and have a quick and easy solution or recommendation. It's driving me nuts. The agency I work for recently entered into a long term printer maintenance agreement with a local provider. They removed all of our mishmash of consumer grade printers (including several desktop inkjets) and installed all new Ricoh machines to take care of all of our printing, faxing and scanning needs. Good quality equipment (we had to consolidate so many lost their in-office printers) to make it cost effective, but generally everyone is happy since it comes with service and they are commercial grade machines.
Of white for a blank page can adjusted in the Admin->Jobs->Enhancement tab. Ricoh IS300E; Ricoh IS330DC; Ricoh IS450S; Ricoh IS200E; Ricoh. Of scanner, interface card and TWAIN / ISIS / WIA driver will work with EzeScan.
However, several of our users are required to scan various sized documents for client records ranging from physician reports to McDonald's receipts and were used to doing this with the desktop software that came with our old printers. Our new printers/scanners are not detected in this software and Ricoh provided no replacement and simply tell us to scan to folder or email from the device. That's great, EXCEPT my users want to be able to crop, set a filename, set a save location on the network, pick a file type, etc. All in one action like they did with the desktop software initiating the scan. We've had Brother scanning software, Nuance PaperPort, MS's Windows Scan, Dell scanning software and maybe others and they all worked great with the little consumer grade machines, even those that were networked and not connected via USB.
Why I cannot detect the Ricohs in this software is unknown. Since I would prefer everyone use the same software anyway, I went on a massive search for free or open source scanning software that would work with the Ricoh network scanners. I tried several and finally found one called NAPS2 that I did get to work with Ricoh's installed TWAIN driver (though I had to change it to run in legacy mode or something), but the interface isn't as user friendly as some of the other products we've had.
Do any of you know of any software I could try that might work and is easy for my users to use? I have the local vendor checking with Ricoh as well, but I don't hold much hope there. All PCs are Windows 10 Pro 64-bit. We are a non-profit and did not anticipate needing to purchase any software for this purpose, so low cost would be appreciated. FYI - Models we now have in our network are Ricoh MPC306; MPC301SPF; and one MPC6004 copier Thank you in advance for your input! We use PaperCut for our printers. It's not something that the users can fiddle with on their own, but you can set Scan to Email or Scan to Folder, integrate it with AD, and from there you can set the home folders for each user and it'll scan directly to that folder, or into their email.
Might not be what they want, but it's incredibly easy and just works. All the other stuff they want to do with the image / files there are plenty of options out there, most of it can be done with default microsoft stuff. The short of it is, there simply may not be a solution that does exactly what they want anymore. Correction to my previous post's here is the answer for setting up the scanner on your desktop. You will need to download the Network WIA driver for your printer then go to scanners and camera and then to add device you will have to load driver from disk which you just downloaded and extracted it will extract to a folder called Network in your downloads folder unless you rename it.
Then go into the properties and put in IP address of the printer the scanner and other setting i.e. If you use user codes or anything like that. The challenge we run into with this is that many of the desktop programs require a TWAIN driver in order to access the scanner. As an HP shop this was problem until recently when HP introduced a network TWAIN driver that works with their MFP's. You should inquire with Ricoh if they have a similar option available. The challenge with this is that they still have to go and load the documents and then go back to their desk to scan.
If you have users that do need to do a lot of scanning, a Fujitsu ScapScan is a much better option. Departmental MFP's are great but they are not able to meet every task. Or utilize scan to folder and retrain your users. Great responses everyone! Warren.Wagener, there is a WIA driver available.
I have not tried that, but will that have as much functionality as the TWAIN driver? I can try that. Experience with this?
The Repairatrooper, I have the Ricoh TWAIN driver loaded on the PCs and they still do not recognize/find the scanners as available. These PCs can print to them fine. It's just the scanning that is a problem. I know the ScapSnap scanners are an option, but at 6 of our locations there are only about 3 network users, one of which is primarily doing scanning and the printer is in their office so the purchase of additional devices seems wasteful. We'd just like what they have available to work! Bill2653, I have been to that link and did download the drivers. I also saw the part about 64-bit apps not using the 32-bit driver and wondered, but yet the one piece of free software I got to work is a 64-bit app.
I'll keep looking and would welcome more experiences and feedback. It is just frustrating.